How to Engage Low-Literacy and Limited-English-Proficiency Populations in Transportation Decisionmaking

Prepared by:
PBS&J
220 Stoneridge Drive, Suite 300
Columbia, SC 29210

For:
Federal Highway Administration
Office of Planning, HEPP-20
400 7th Street, SW., Room 3301
Washington, DC 20590
202-366-0106; fax 202-493-2198

Publication No. FHWA-HEP-06-009

February 2006

Notice

This document is disseminated under the sponsorship of the U.S. Department of Transportation in the interest of information exchange. The U.S. Government assumes no liability for use of the information contained in this document. This report does not constitute a standard, specification, or regulation.

The United States Government does not endorse products or manufacturers. Trademarks or manufacturers' names appear herein only because they are considered essential to the objective of this document.

Quality Assurance Statement

The Federal Highway Administration provides high-quality information to serve Government, industry, and the public in a manner that promotes public understanding. Standards and policies are used to ensure and maximize the quality, objectivity, and integrity of its information. The Federal Highway Administration periodically reviews quality issues and adjusts its programs and processes to ensure continuous quality improvement.